Inside Sales/Account Manager

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Company Description

IMPACT is the leading IT and technology services firm that provides all-inclusive and complete IT, Document Solution, Voice and Web solutions to businesses, non-profits, municipalities, and schools in Maryland, Delaware, and Virginia. IMPACT provides its unique approach in delivering its solutions from years of discipline converged into clear standards for support.

IMPACT and all its team members love technology and its ability to improve lives, improve processes, and improve businesses. We infuse technology innovation in our solutions, support and clients to allow organizations to improve and facilitate enhanced processes, better outcomes and provide solutions that allow technology to work in the customer’s favor.

Job Description

The mission of an Account Manager is to ensure maximum customer satisfaction and retention by increasing total customer value. To respond and provide day to day quotes for existing clients for any future or expanded technology needs. To advise the client on current and future IT projects as a Virtual CIO. To continuously communicate with clients about the current state of their services including recurring, at least monthly, account management calls, quarterly vCIO calls, and annual vCIO onsite visits.

The Goals of a Help Desk Technician are:

  • Customer Delight
  • Provide best solutions for clients
  • Find innovative ways to better client networks

Desired Skills and Expertise

  • Caring
  • Personable with Personality
  • Humor
  • Friendly