Support Center

Welcome to the IMPACT Support Center

Please use the following methods to submit a service request. If you are unable to use any of the following methods, please contact us by email or phone.

Support Hours: Monday - Friday, 8:00 - 5:00 EST (limited support from 12-1pm)
Response Times: Service requests will be handled on a first come first serve basis from highest priority to lowest priority. We aim to respond and start working on all requests within 1 hour but responses can vary based on current demand and scheduling.

Client Portal
Access our client portal to create new service tickets or monitor the status of existing tickets.

Password: Forgot Password?

Our preferred method for submitting a service request is using our Client Portal. Access Client Portal If you need access, please email us and we will be glad to provide access.


Phone Support

  • 410.219.3090